Shipping policy
Shipping Policy
Welcome to ToteEmpire! We are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how your orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation. Once your order is processed, it will be handed over to our shipping partners for delivery.
You will receive a notification with tracking details once your order has been shipped.
Domestic Shipping (Within India)
- Delivery Time: 5–7 business days from the date of dispatch
- We partner with reliable courier services to ensure safe and timely delivery across India.
- Delivery timelines may vary slightly depending on your location (metro vs remote areas).
International Shipping
- Delivery Time: 15–20 business days from the date of dispatch
- International shipping timelines may vary based on the destination country, customs clearance, and local courier services.
Customs, Duties & Taxes:
- International orders may be subject to customs duties, import taxes, or other fees imposed by your country.
- These charges are the responsibility of the customer and are not included in the product or shipping cost.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout before completing your purchase.
- We may offer free shipping promotions from time to time.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real-time through the courier partner’s website.
Delays & Exceptions
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High order volumes
- Weather conditions
- Public holidays
- Customs delays (for international orders)
ToteEmpire is not liable for delays caused by external factors beyond our control, but we will always assist you in tracking and resolving issues.
Incorrect Address / Failed Delivery
- Please ensure that your shipping address is accurate and complete.
- ToteEmpire is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
- If a package is returned due to failed delivery, additional shipping charges may apply for re-dispatch.
Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date).
- We will work with the courier partner to resolve the issue and provide a replacement or suitable solution.